Frequently Asked Questions.

Vivid’s Zero-Cost Processing, also known as Cash Discount, is a way for merchants to offset their merchant service fees without increasing the sale price. Vivid’s flat rate is passed through to card-paying customers so that the merchant never gets billed a dime.
A cash discount is when you post credit card prices and offer a discount on that price for customers who pay with cash. A surcharge is when you post cash prices and charge an additional fee on top of that price for customers who pay with a card. Vivid provides you with the technology that allows you to offer discounts to your customers who chose to pay using cash which is allowed in all states.
Surcharging is only legal in 42 states.
The short answer is YES. Cash Discount programs are legal in all 50 states per the Durbin Amendment (part of the 2010 Dodd-Frank Law), which states that businesses are permitted to offer a discount to customers as an incentive for paying with cash.
No worries at all! We have a 100% satisfaction guarantee. If for any reason you want to stop offering Cash Discounting, we can immediately switch you back to traditional interchange pricing.
We provide next business day funding as long as you close your batch by 11PM EST. If you settle after that time, your funds will be deposited within 2 business days. Same Day funding is available at request.
VividPayments offers merchants the ability to accept Visa, MasterCard, American Express, Discover, and JCB along with a multitude of other products or services. Contact our Support team to inquire about how you can add more to your existing account.
EMV refers to cards with small microchips in them that keep cardholder information more secure than a magnetic stripe. Each transaction has a dynamic authentication which is much, much harder to steal compared to skimming data from a magnetic stripe. EMV cards have been common in much of Europe and came to the US in October of 2015.
Near Field Communication (NFC) Payments represent the newest update to the payments ecosystem. Typically these payments are done using the customer’s mobile device and an NFC reader. The customer hovers or taps their phone on the reader, and the transaction is done in seconds. These payments are encrypted, just like EMV payments, but are processed much faster than magnetic stripe or EMV transactions.
Think ApplePay, AndroidPay, etc.
Vivid provides you with the options available so that we can match your unique business requirements with the best point-of-sale solution for you. Visit our Terminals or Point-of-Sale pages to see some options. Alternatively, contact our sales team and we’d be happy to chat!
A smart terminal enables retail businesses to accept all kinds of payments—cash, credit cards, mag stripe, NFC payments (e.g., Apple Pay), EMV, gift cards, EBT, and more. In an age when customers increasingly expect personalized experiences and convenience, supporting multiple payment options is essential.
Vivid offers a wide variety of payment gateway options like Authorize.net, NMI, USAePay, that will allow you to run your e-commerce business.
Yes we give merchants the ability to send invoices to their customer so they can pay remotely.
Absolutely, we work with all types of software companies to help them own their payment experience. It’s valuable revenue for your company so we want to make sure it’s done right.
Perfect! We’re very interested in the opportunity to help you grow your own business/brand. Vivid offers you the technology and high revenue share that will allow you to flourish in this industry.
The Payment Card Industry Data Security Standard (PCI DSS) applies to all companies that accept credit card payments. The primary purpose of PCI DSS is to reduce the risk of payment card (debit and credit) data loss by preventing, detecting, and reacting to potential breaches or hacks that could lead to an account data compromise event.
To learn more about PCI, you can visit their website here.
Once your application is completed and signed, the processing time is typically within 24 hours or less. If approved, we will set up your merchant account and ship your hardware promptly.
Your digital statements are always accessible via your merchant dashboard here: https://vividdashboard.com/
Check under Reports > Statements
Just email us atsupport@hellovivid.com asking us to reset your login. We’re happy to help!
You can request the change through the dashboard here: https://vividdashboard.com/
Once you’re logged in, go to Support > Account Changes > Rquest Bank Account Change
Fighting the chargeback process was flawed, outdated, and inefficient. We’ve made it better. Manage your chargebacks responses quickly and efficiently directly within the dashboard. Be sure to respond and provide the necessary back up no matter what.
When you sign up for a Vivid merchant account, not only are you eliminating your processing fees, you also qualify for a free payment terminal.

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